Privacy Policy

Overview

At Avaya Insurance Services, your privacy matters to us. This policy explains, in plain language, what information we collect through this website and how we use it.

Information We Collect

We only collect the information you choose to share — such as your name, phone number, email address, and any details you include when requesting insurance information or scheduling an appointment.

When you submit a form, our system also receives basic technical information like your IP address, browser type, and the time of your submission. This helps us filter out spam and make sure genuine inquiries reach us. We do not use this information to personally identify you.

How We Use Information

We use the information you provide to respond to your questions, prepare insurance quotes, schedule appointments, and communicate with you. It also helps us improve our services and website experience.

Sensitive Information

For your protection, please do not send Social Security numbers, Medicare ID numbers, payment details, or medical information through our website forms.

Text, Phone and Email Communication

By submitting a form, you give us permission to contact you using the information you provided. Standard message and data rates may apply if you communicate with us by text.

Information Sharing

We do not sell your information. We only share it with insurance carriers or service partners when needed to provide quotes, assist with your request, or meet legal requirements.

Website Analytics & Cookies

We may use simple analytics tools, such as Google Analytics, to understand how visitors use our website. These tools look at general trends — like which pages are visited or what types of devices people use — and do not identify individual visitors.

Google’s data practices are covered by their privacy policy at policies.google.com/privacy. You can manage or turn off analytics cookies through your browser settings or Google’s opt‑out tools. If analytics are turned off on our site, this section will not apply.

Security

We use reasonable safeguards to protect the information you share. However, no website or email system can guarantee complete security.

Contact

If you have questions about this Privacy Policy, you can reach Avaya Insurance Services at avayainsure@gmail.com or 817-642-8292.